Welcome to GizmoGenius Knowledge Base

Your one-stop resource for information on our products and services.

Top FAQs

  • How do I place an order on your website?

    To place an order on our website, follow these steps:

    • Browse our selection of products by category or use the search bar to find a specific item.
    • When you find a product you want to purchase, click on the "Add to Cart" button.
    • To review the items in your cart, click on the shopping cart icon in the top right corner of the page.
    • From the cart page, you can adjust the number of items or remove items from your cart.
    • When you are ready to checkout, click on the "Proceed to Checkout" button.
    • On the checkout page, you will need to enter your billing and shipping information, as well as select a payment method.
    • Review your order details and click on the "Place Order" button to complete the checkout process.
  • What is your policy for returns?

    Our return policy is as follows:

    • We accept returns for most products within 30 days of the original purchase date.
    • To initiate a return, please contact our customer service team to request a return merchandise authorization (RMA) number.
    • Products must be in their original condition, with all packaging and accessories included.
    • Some products are not eligible for return, including custom-ordered items and certain types of software.
    • A restocking fee may apply for certain products.
    • Shipping charges for returned items are the responsibility of the customer.
  • How do I track my order?

    To track your order, follow these steps:

    1. Log in to your account on our website.
    2. Click on the "My Orders" tab to view a list of your recent orders.
    3. Find the order you want to track and click on the "Track Order" button.
    4. You will be redirected to a tracking page where you can see the status of your order and the estimated delivery date.
    5. You can also track your order by visiting the website of the shipping carrier and entering the tracking number that was provided in your shipping confirmation email.

    If you are having trouble tracking your order or have any other questions, please don't hesitate to contact our customer service team for assistance.